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Privacy notice

Privacy Notice - Export Hub

Your privacy is important to the Welsh Government and in line with the General Data Protection Regulations (GDPR) we have developed a Privacy Notice that covers why we collect and use your information. This privacy notice ensures that your personal data will be processed fairly and lawfully and in a transparent manner.

Please take a moment to familiarise yourself with our privacy practices.

1. Why we collect and process the data collected

The Welsh Government will be the Data Controller and Export Entreprises will be the Data Processor for the personal data you provide on the Export Hub registration form on our behalf.

It is necessary for us to process your data in order to carry out our public task and in the exercise of official authority as the Welsh Government. The data you provide when you register on the Export Hub will be used to provide personalised support to you from our service teams.

The registration information collected enables you to access content on the Export Hub that is not otherwise accessible to a 'visitor'. Your information will also be used to provide you with alerts regarding future Welsh Government trade events, should you select this option during the registration process.

Listing your company on the Directory of Welsh Businesses

Should you choose this option, your data will be shared in order to pre-populate your entry on the Directory. It has its own dedicated privacy notice which can be viewed here .

2. What personal information do we process?

In order to provide you access to the Export Hub we require the following information about you:

  • Name
  • Business e-mail
  • Business phone
  • Business address

3. Who will have access to your data?

This data is shared with organisations contracted by Welsh Government to solely deliver Welsh Government sponsored business support associated to the content of the Export Hub and, where applicable, activities in relation to trade events.

The collected information will be accessible by Welsh Government support service teams and its system technical administrators who support the I.T. system. System technical administrators will not use your details in any way.

4. How long are your details kept

Your details will be retained on our systems in line with the Welsh Government corporate retention policy for the duration of the Export Hub's existence, and up to 3 years afterwards as part of our ongoing training and quality reviews.

5. Your rights

Under the data protection legislation, you have the right:

  • to access the personal data the Welsh Government holds on you;
  • require us to rectify inaccuracies in that data
  • to (in certain circumstances) object to or restrict processing
  • for (in certain circumstances) your data to be 'erased'
  • to lodge a complaint with the Information Commissioner's Office (ICO) who is our independent regulator for data protection

The contact details for the Information Commissioner's Office are:
Customer Contact
Wycliffe House
Water Lane

Telephone: 01625 545 745 or 0303 123 1113

Website: www.ico.org.uk

For help with any of the above rights then please contact our Business Wales Helpline 03000 6 03000 or use the contact us form https://businesswales.gov.wales/contact-us

6. The Freedom of Information Act and your Information

The Freedom of Information Act 2000 and the Environmental Information Regulations 2004 allow the public to ask to see information held by public bodies, including the Welsh Government. The information you provide us may be the subject of a freedom of information request by another member of the public. We would consult with you to seek your views before responding to such a request.

7. For further information on your information rights

Postal address:
Data Protection Officer
Welsh Government
Cathays Park
CF10 3NQ

Email address: DataProtectionOfficer@gov.wales